We at Vedanta have a firm belief that customer centricity is a core building block of our existence. Aligned to this, we are thrilled to bring to you ‘Vedanta MetalBazaar’, the digital face of Vedanta’s customer service.
With Vedanta MetalBazaar, your experience of buying metals is set for a radical upgrade. Just log-in, browse our catalogue and order, all this with a click of a button! Our wide range of iron and steel products will now be available in this shop in the clouds where we are offering attractive discounts, real-time customer support along with efficient grievance redressal. The website offers a click2order experience using our pricing algorithm. We have created dashboards to suit all of your needs ranging from tracking of orders to real-time ledger view and prompt grievance redressal.
Terms and Conditions
A. The Portal
The Portal shall be operated from the domain name www.ferrous.vedantametalbazaar.com and the authorized administrators appointed by VEDANTA shall have the rights to operate, manage, switch on and off the Portal.
The Portal’s transactional working hours shall be from 9 am to 7 pm on all working days while VEDANTA will process orders within 1-2 working days. However, notwithstanding the above, VEDANTA may turn the portal ON or OFF at any time, for activities including but not limited to maintenance of the portal.
B. Conditions for Registration
Registration shall only be allowed for persons/entities having a registered and active GST number, which shall be provided at the time of registration, along with a copy of the certificate
Registration can be done for the purchase of catalogue items, whereby, the User at the time of registration shall specify the categories for which the registration is being obtained. Additional shipping locations and billing entities can be registered upon successful creation of the first billing entity.
After provisional registration and till the completion of physical verification by way of Know Your Customer (KYC) exercise, every User shall only be allowed to raise requests for quotes (RFQ).
The KYC shall be completed in the following manner:
The User shall be asked to fill in all the following details at the time of registration on the Portal – a. Name of the organization b. Address c. Business Category (Customer Classification) d. Business Segment (Customer group) e. State f. City g. Postal Code h. Phone no i. Email id j.Country k. GST No. l. PAN No. m. Bank Details n. Contact Person o. Manufacturing License in case of OEM p. Choice of Metal for which registration is sought.
Once all the details have been filled in, VEDANTA will validate the preliminary information and will allow a provisional registration of the User.
Once such provisional registration is complete, the User will be able to raise RFQ, pending physical KYC.
The User shall not be allowed to edit any information on his profile after completion of provisional registration until the KYC has been completed.
Upon successful provisional registration, the User shall receive a login id and password, along with a virtual account number for each billing entity, which shall be used for the transactions with VEDANTA on the portal. This virtual account number shall be used for all monetary transactions between the User and VEDANTA.
If the User has made any request for editing the information as uploaded on the portal, s/he shall not be able to transact and the purchase or buy now options on the portal shall remain disabled for such User till the pendency of edit request. A User shall not be allowed to edit any information as uploaded on the portal during the pendency of a purchase order and all edit requests shall only be recorded when there is no transaction pending User.
C. Guidelines for placing orders
Quantity: The quantity of metal to be purchased shall be provided as per below conditions.
a. For TMT, wire-rods and pig iron, the minimum order quantity shall be 33 metric tonne
b. For ductile iron pipes, the minimum order quantity shall be xx metre
Inventory Management: VEDANTA deals in metals by making bundles and due to such bundling, the quantity of metal allotted may differ from the quantity as requested by the User. Quantity in such bundles may vary during the time of stock allotment and the deliverable quantity shall be rounded off as per the batch allotted by the system and the User’s delivery request.
Order Placement: The User shall choose the product type as per requirement, select the shipping & billing entities and quantity requirement after which the User will be shown the details for the selected product, such as the price per metric tonne/metre in INR or an option to raise RFQ. After filling the details as above, the User will be redirected to the cart page, where the price of the selected product will be displayed. The order shall be confirmed by the User at the price existing at the precise time of clicking on the “Check Out and Confirm” button. The User shall be shown the price at which the order was confirmed and the time of confirmation.
Confirmation of Order: When the User clicks on the “check out and confirm” button on the cart page, the order has been acknowledged as received by VEDANTA through an automated message/dialog on the portal. The final confirmation will subsequently be communicated to the User through an automated message/dialog on the portal and shall be deemed to be an agreement for sale between VEDANTA and the User as per these terms.
Feedback: All complaints pertaining to the quality of products shall be made within 7 days from the date of receipt of the products from VEDANTA along with complete invoice and batch details. Any consumed product will not be entitled for any claims. Upon receiving a quality complaint, a team from VEDANTA shall contact the User and the material shall be examined by VEDANTA quality team. If the quality complaints are found to be correct and it is found that the quality of the product so delivered is not up to VEDANTA standards, the VEDANTA team shall issue a credit note to the User for the quantity of the material to be returned. The credit note shall be only for the value of the material to be returned and value of the material already consumed by the User shall not be included in the credit note.
D. Order Review
Upon confirmation, the User shall be able to view the necessary details of the order namely Order ID, product name, shipping and billing address, price per metric tonne/metre in INR, quantity requested, quantity delivered, gross total as per delivered quantity, tax amount, total purchase price inclusive of applicable taxes.
The cart page shall show different orders placed by the User along with the relevant details including order id, order price and quantity.
Delivery schedule is to be provided by the User for the order accepted by VEDANTA. Upon acceptance of the delivery schedule and sufficient credit balance in User’s account, delivery will be initiated based on the schedule on best effort basis by VEDANTA.
VEDANTA will deliver the material upon confirmation of delivery order to the User in case of CIP terms. The orders will be processed at best effort basis of VEDANTA. For delivered orders (CIP) to User’s works, freight, insurance etc. will be to VEDANTA’s account.
After making a purchase, the User may either opt to retain the balance amount in the virtual account for future purchases or opt to have it refunded into his registered account linked to VEDANTA, details of which were provided at the time of registration on the Portal. When such request for refund is received, it shall be processed within 7 VEDANTA working days after due verification by VEDANTA. The refund amount shall be deposited to the account registered by the User with VEDANTA. VEDANTA shall be rightful to deduct any monies that may be due from the User to VEDANTA, before initiating the refund.
G. Account Statement
The User shall be able to view all details pertaining to its account namely, order history, profile info, manage Users, support tickets, and shall be able to view and download ledger details.
User can request for cancellation of orders from the Portal. Acceptance of the request is solely VEDANTA’s right after due consideration of the reason for cancellation.