Frequently Asked Questions
1: What should I do if I am not able to log into the portal?
A: Please contact our toll free call center number 18005727807.
2: How much time is required to successfully register and generate password in portal?
A: We will take upto 24 hours to register you on the portal on working days. It can take upto 48 hours in case of Public Holidays and Sundays.
3: How do I avail a discount?
A: Please reach out to your specific Customer Account Manager(CAM) for the same. You can find CAM contact details of respective plants under "Account Dashboard" after you loginto the portal.
4: How can I pay for my order?
A: Payment for Orders will be have to be deposited by you into your Virtual Account in the respective plants through RTGS/NEFT.For VAB orders use your VAB virtual account and for ESL use your ESL virtual account
5: Can I modify my order after confirmation/ payment?
A: You can request for order modification through the "Query" option. Decision to accept/reject request will be the sole discretion of Vedanta
6: How can I cancel my order?
A: Request for order cancellation/modification can be submitted through "Query" option. Vedanta (KAM) to confirm. Final decision is on the Client.
7: When will I get response from KAM against my request/queries raised?
A: Within 1 working day
8: How can I get a replacement if any material is damages/ incorrect?
A: After you log into the portal , Click on "My Orders". In the dashboard go to the order against which you want to raise complaint. Click on view order, go to "Complaints" and register your complaint against the order. Your CAM will respond to your complaint.