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Frequently Asked Questions

 1: What should I do if I am not able to log into the portal?

A: Please contact our toll free call center number 18005727807.

2: How much time is required to successfully register and generate password in portal?

A: We will take upto 24 hours to register you on the portal on working days. It can take upto 48 hours in case of Public Holidays and Sundays.

3: How do I avail a discount?

A: Please reach out to your specific Customer Account Manager(CAM) for the same. You can find CAM contact details of respective plants under "Account Dashboard" after you loginto the portal. 

4: How can I pay for my order?

A: Payment for Orders will be have to be deposited by you into your Virtual Account in the respective plants through RTGS/NEFT.For VAB orders use your VAB virtual account and for ESL use your ESL virtual account

5: Can I modify my order after confirmation/ payment?

A: You can request for order modification through the "Query" option. Decision to accept/reject request will be the sole discretion of Vedanta

6: How can I cancel my order?

A: Request for order cancellation/modification can be submitted through "Query" option. Vedanta (KAM) to confirm. Final decision is on the Client.

7: When will I get response from KAM against my request/queries raised?

A: Within 1 working day

8: How can I get a replacement if any material is damages/ incorrect?

A: After you log into the portal , Click on "My Orders". In the dashboard go to the order against which you want to raise complaint. Click on view order, go to "Complaints" and register your complaint against the order. Your CAM will respond to your complaint.

9:  What is the minimum order value?
 
A:  VAB- Pig iron 1 MT. ESL - Pig Iron- 1 MT. WRM-3 MT. TMT-3 MT. DIP-18 MT
 
10:  Can I get delivery in different location for different items within the same order?
 
A:  No, for different address (Ship to Parties), separate orders will have to be placed
 
11:  How do I check my order status/How do I know if my order is confirmed?
 
A: Order Confirmation mail will be shared on registered e-mail. Additionally, the Order Status will be available on the Order Info page on the e-Commerce Portal
 
12: How do I check if my refund has been processed?
 
A:  A complaint has be raised at our Support Page for Credit note issuance. You can also call our customer executive for the same. Refunds will be processed with 21 days from the date of complaint Logded.
 
13:  Can I download an e-invoice copy?
 
A:  No, currently our invoice copies are sent along with trucks carrying the material.
 
14:  Why is there a mismtach in invoice quantity & order quantity?
 
A: As per truck availability to despatch material, there can be a mismatch between ordered quantity and invoiced quantity. This residual quanitity can be seen in the Oder Balance Page.
 
15:  Can I pay later?
 
A:  Payments have to be made when the material is being rolled and ready for despatch. An intimation from the Customer Account Manager will be shared
 
16:  Can I pay using EMI facility?
 
A:  No, we do not have any EMI facility
 
17:  What is the shipping policy and delivery charges?
 
A:  Delivery Charges are included in the price in case of "Deliverd" condition. These price vary as per the delivery destination and pincode
 
18:  Can I change my delivery address after order confirmation?
 
A:  Please reach out to your Specific Customer account Manager
 
19:  Can I choose a preferred delivery date and time?
 
A:  Yes, after Order placement you can view the option of setting a preferred delivery slot. This will be further confirmed by the KAM.
 
20:  Will my advance amount be adjusted or returned?
 
A:  Both. Amount can be adjusted against the new order. In case a refund is required please raise a request at our support section.
21:  How much time is required for refund amount to reflect in my bank account?
 
A:  Once refund is processed from our end, the amount is reflected on the same day. You can also view the refund in our Ledger section.

 

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